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(54) METHOD AND SYSTEM FOR PROVIDING
DYNAMIC HOSTED SERVICE
MANAGEMENT ACROSS DISPARATE
(75) Inventors: Kitrick B. Sheets, Eau Claire, WI
(US); Philip S. Smith, Monterey, CA
(US); Stephen J . Engel, East
Northport, NY (US); Yuefan Deng,
Setauket, NY (US); Joseph Guistozzi,
Plainview, NY (US); Alexander
Korobka, Holtsville, NY (US)
(73) Assignee: Galactic Computing Corporation
( * ) Notice: Subject to any disclaimer, the term of this patent is extended or adjusted under 35 U.S.C. 154(b) by 856 days.
(21) Appl. No.: 09/710,095
(22) Filed: Nov. 10, 2000
(51) Int. Cl.7 ............................................ .. G06F 15/173
(52) U.S. Cl. ...................... .. 709/226; 709/245; 718/105
(58) Field of Search ............................... .. 709/226, 223,
709/224, 245, 220, 221; 718/105
(56) References Cited
U.S. PATENT DOCUMENTS 5,031,089 A * 7/1991 Liu et al. .................. .. 709/226 5,504,894 A 4/1996 Ferguson et al. 5,537,542 A 7/1996 Eilert et al. 5,615,329 A 3/1997 Kern et al. 5,696,895 A 12/1997 Hemphill et al. 5,832,222 A 11/1998 Dziadosz et al. 5,938,732 A 8/1999 Lim et al. 5,948,065 A 9/1999 Eilert et al. (List continued on next page.) FOREIGN PATENT DOCUMENTS W0 WO 01/67707 3/2001 VIRTUAL WEB DOMAIN 52*D INTERNET ‘ 22
Web site print—out: rackspace.com; 2 pgs.; Copyright 2000. Management of the Access Network and Service Provisioning, J ani Hursti, Seminar in Networking, Helsinki University of Technology, 20 pgs.; Apr. 1999.
(List continued on next page.)
Primary Examiner—Zarni Maung (74) Attorney, Agent, or F irm—Patterson, Thuente, Skaar & Christensen, P.A.
A hosted service provider for the Internet is operated so as to provide dynamic management of hosted services across disparate customer accounts and/or geographically distinct sites. For each of a plurality of customer accounts, a plurality of individual servers are allocated to a common administrative group defined for that customer account. Each administrative group is configured to access software and data unique to that customer account to provide hosted services for that customer account. The system automatically monitors the performance and health of the servers in each administrative group. At least one server from a first administrative group is automatically and dynamically reallocated to a second administrative group in response to the automatic monitoring. The automatic and dynamic reallocation of servers is accomplished by setting initialization pointers for the reallocated servers to access software and data unique to the customer account for the second administrative group, and then reinitializing the reallocated servers such that the reallocated servers join the second administrative group when restarted. Preferably, the performance and health of the servers in each administrative group are monitored over a separate out-of-band communication channel dedicated to interconnecting the servers as an administrative group. Each administrative group includes a local decision software program that communicates with a master decision software program that determines when and how to dynamically reallocate servers to different administrative work groups in response to usage demands, available resources and service level agreements for different customer accounts.
26 Claims, 13 Drawing Sheets
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Web site print—out: USi Complex Web Hosting Solution and Lattice Communications, Usinternetworking, Inc., 2 pgs.; not dated.
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Brochure: ControlITTM—Remote Control Without Boundaries, Computer Associates International, Inc.; 10 pgs.; Copyright 2000.
Brochure: HP OpenView, Hewlett—Packard Company, 16 pgs.; Copyright 1999.
White Paper: The HP OpenView Approach to Change and Configuraton Management, Hewlett—Packard Company, 23 pgs.; Copyright 1999.
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Brochure: T ivol® Global Enterprise Manager—A Business— focused Approach to Systems Management, Tivoli Systems, Inc.; 4 pgs.; Copyright 2000.
Web site print—out: White Paper: Tivoli Service Provider Solutions, Tivoli Systems, Inc.; 24 pgs.; Copyright 1999. Brochure: T ivoli® Cross—Site for Security, Tivoli Systems, Inc.; 4 pgs.; Copyright 2000.
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Fig.1 SITE 1 20 $111 2 / SITE 3 SITE 4 NETWORK SWITCHES 24"” :1 28 1: 1 5,._ _ ‘ A 9 '3" . r1101n.s110s1 30 22 _ 00111151111 SERVERS BACK-ENDS! ~ cowurs ssnvms Fig. 2 SEHIIER \ CAPACITY ""3 is M “ST BE WASIEU INCREASED T0 CAPAUTY
VIRTUAL WEB ' DOMAIN 52"I.') INTERNET 22 44 . . .p__ 46 Fig. 4 BLADE REPLACEMENT DETEOTS TRANSPARENT TO VIRTUAL COMPONENT WEB DOMAIN FAILURE