A method, apparatus, and computer instructions for providing user support. In response to receiving a request of real-time user support from a user, the request is placed in a service queue for processing. Prior actions taken by the user are identified. Access is selectively provided to an intelligent...http://www.google.se/patents/US6871322?utm_source=gb-gplus-sharePatent US6871322 - Method and apparatus for providing user support through an intelligent help agent
